Crucial conversations : tools for talking when stakes are high /
By: Patterson, Kerry
Title By: Grenny, Joseph | McMillian, Ron | Switzler, Al
Material type:
BookPublisher: New York : McGraw-Hill, c2012.Edition: 2nd ed.Description: xviii, 244 p. ; 24 cm.ISBN: 9780071775304; 0071775307 (hbk. : alk. paper); 9780071771320 (pbk. : alk. paper); 0071771328 (pbk. : alk. paper); 9780071772204 (e-ISBN)Subject(s): Interpersonal communication | Interpersonal relationsDDC classification: 153.6 Online resources: Location Map
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Tough Topics | 153.6 PA CR (Browse shelf) | Available | T0010306 |
Total holds: 0
Includes bibliographical references (p. 31) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.